Support Center
Why do I need to set up an address to use Wi-Fi Calling?
In order to offer Wi-Fi calling over the Internet, Appalachian Wireless is required by the FCC to support 911 calls and collect a registered location to enable the service.
By registering an address, you’re providing information that determines how your 911 call is routed.
This information:
*Is provided to emergency services if you’re unable to report your physical location.
*Is also used if you call 911 using Wi-Fi Calling in an area or location where cellular service isn’t available.
*Isn't used for billing or other purposes.
Note: Be sure to update your emergency address whenever you change locations.
Published on June 2, 2023
Updated on August 30, 2023