Open Internet Transparency Disclosure
East Kentucky Network, LLC d/b/a Appalachian Wireless (“Appalachian Wireless”) is committed to providing the best online experience possible. We allow customers to choose from several rate plans to satisfy a wide range of calling needs. Many plans include free features to enhance service and provide added functionality and convenience. Data plans are also available with different allotments of premium data to meet individual needs.
Network Management Practices
We do not block access to non-harmful, lawful content and applications. We do not engage in throttling, unless the customer exceeds the amount of premium data allotted under the customer’s plan terms. We do not engage in paid prioritization or affiliated prioritization, nor do we block or rate-control specific protocols or ports. Instead, we use a neutral “open pipe” approach and undertake best efforts to ensure a high-quality online experience for all customers. We do not offer any special services related to video or other high priority usage protocols. We do not engage in any network management practices to reduce or manage congestion at times of high usage and, instead, all customers are treated exactly the same. As a result, at times of heavy usage, customers may experience delays in downloading or uploading files or a sluggish Web surfing experience.
We do not restrict the types of devices that can be used to connect to the network, although the ability to use a specific device may be limited by the technical capabilities of the device and compatibility of the device with the Appalachian Wireless network.
We neither monitor nor inspect network traffic unless it is necessary for network management purposes or required by law. Traffic analysis information is considered highly confidential and is not sold or forwarded to any third-party companies, and traffic is not stored or recorded in any way that could be used to identify an individual customer’s use.
Certain 4G LTE traffic is managed by Verizon Wireless on its network under the Verizon Wireless LTE in Rural America (LRA) program and may be subject to Verizon’s network management practices and policies.
Performance Characteristics
The terms “speed” or “throughput” are commonly used to describe the rate at which a particular broadband internet access service can transmit data. This rate is typically measured in the number of kilobits or megabits transmitted in one second (Kbps or Mbps). Some applications like email or basic web browsing do not require a high data speed to function well, while other activities like video streaming or transferring large data files are better experienced with higher data speeds.
Based on internal testing using third-party tools and specifications from manufacturers, we expect that customers will experience the following approximate speeds during times of peak usage:
The reported ranges are based on the 25th and 75th percentile of network tests. Another aspect of network performance is latency, which is the time it takes data to travel from one point to another. Based on observation, typical latency for a 4G network may be approximately 85 milliseconds.
For coverage information, see our coverage maps or contact Customer Service.
Commercial Terms
Information about pricing of Appalachian Wireless services may be found at:
For information about privacy, please see our Privacy Policy.
Broadband Label Information
You may access all of Appalachian Wireless’ broadband labels, along with a machine-readable file containing all of the broadband label information, at https://www.appalachianwireless.com/broadbandlabels.
If you have questions or issues, you may contact our Customer Service Department through the Appalachian Wireless website, by calling 611 on your Appalachian Wireless phone, or by calling (800) 438-2355. Appalachian Wireless may amend or change its policies or practices at any time. You are encouraged to check this page periodically for any changes or updates.
Certain plans have a specific amount of premium data included in the plan price. When this amount is exceeded, speeds will be slowed as disclosed in the plan details. Additional premium data can be purchased for a fee. For more information, please see your plan terms and www.appalachianwireless.com/pdused.