Return Policy

  • Devices may be returned or exchanged within 14 days of original purchase.
  • To terminate service without penalty you must return the device in original condition, with original sales receipt and ALL original packaging and contents.
  • Activation fees are non-refundable.
  • Customer will be responsible for all fees and charges incurred through the date of cancellation.
  • A re-stocking fee will apply to any return or exchange of a wireless device of $35.
  • Appalachian Wireless will refund and mail deposits paid within 60 days to customer’s home address if service is terminated.
If you have questions regarding our Return Policy, please feel free to contact us at (800) 438-2355.