Data Throttling

Premium high-speed data refers to a pre-allotted amount of 4G LTE data that is not subject to data throttling. For example, if you have an Unlimited 25 GB plan, this means that you have unlimited access to data but after 25 GB of usage, your data speeds will be throttled.

When your data is throttled, this means that the overall throughput (or speed of the data connection), is limited to a specified transfer speed. Different plans are subject to different data throttling policies. For example, the Unlimited 25 GB plan throttles at 512 Kbps but the Unlimited 50 GB, 75 GB, and 100 GB plans throttle at 1 Mbps.

iOS and Android both have ways to track data usage on the device level. For iOS devices, you can visit this Apple support article for information on viewing your data usage. The instructions vary for Android devices, please visit our Device Support Portal for further guidance with your device.

You can use MyAppwire, our online self-care portal, to view data usage for each line on your account. You can also give us a call at (800) 438-2355 or by dialing 611 on your Appalachian Wireless device to speak with a friendly representative to discuss your data usage.

Yes. You can add a 5 GB premium data add-on to your line for $35.00 by speaking with Appalachian Wireless Customer Service at (800) 438-2355 or by dialing 611 from your Appalachian Wireless device.

No. Data throttling only refers to the sending and receiving of data over 4G LTE. As such, your calls will not be affected in any way.

In regards to texting, you may notice that the sending or receiving of texts or iMessages containing media (such as photos) may take longer as these require your data connection.

Each post-paid unlimited plan has an allotted amount of premium data, which is specified in the plan description. The result of exceeding your premium data allotment will depend on whether your SIM card is for the EKN Network or the LRA network.

• After customers on the LRA Network exceed their monthly allotment of premium data, speeds will be slowed for the remainder of the billing period to either 512 Kbps or 1 Mbps as specified in your plan description.
• After customers on the EKN Network exceed their monthly allotment of premium data: (i) when roaming, speeds will be slowed for the remainder of the billing period to either 512 Kbps or 1 Mbps as specified in your plan description; and (ii) when in the Appalachian Wireless home territory, speeds will not be slowed unless there is network congestion in which case customers may notice reduced speeds due to data prioritization.

The availability of some features may vary between the EKN Network and the LRA Network. Please contact a representative if you would like more information about the network to which your SIM card is connected and whether switching networks may be right for you.

Each Forward Pay or Advance Pay unlimited plan has an allotted amount of premium data for the plan period, which is specified in the plan description. After customers exceed their allotment of premium data, speeds will be slowed for the remainder of the plan period to either 128 Kbps, 512 Kbps or 1 Mbps as specified in your plan description.