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Notice to Customers Regarding TTY Limitations on Band 12 VoLTE Network

RTT (Real-Time Text) is an accessibility solution to replace TTY (Teletypewriter or Text Telephone) on IP-based networks. Appalachian Wireless’s Band 12 VoLTE Network is an IP-based wireless network. Please be aware that IP-based networks do not support TTY capabilities for calling 911. Appalachian Wireless’s Band 13 CDMA Network will continue to support TTY capabilities. For more information about RTT and TTY, please see the Federal Communication Commission’s Consumer Guide.

In order to learn more about using the RTT/TTY capabilities that are or may be natively available in your device, please review your device manufacturer’s online support information:

Please contact us for more information if you rely on RTT, TTY, or other accessibility solutions, and we will do our best to assist you in selecting the best option. You can also take advantage of our “try before you buy” policy to ensure that the device and service you select will fit your needs.

What is Kentucky Relay?

Kentucky Relay is a public service which guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease.

How does the Kentucky Relay work?

Simply dial 711 or the appropriate toll-free number provided to connect with Kentucky Relay. A qualified Communication Assistant (CA) will ask for the area code and number of the person you wish to call and begin the relay call. Generally, the CA will voice the typed message from the text telephone (TTY) user to you. The CA relays your voiced message by typing it to the TTY user.

Specialized Services:

Kentucky Relay offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls by dialing the associated number provided. Since Kentucky Relay offers a variety of services please refer to the website listed or call Kentucky Relay Customer Care for more detailed instruction on how a particular call is processed.

Captioned Telephone:

Captioned Telephone is also available and ideal for individuals with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with an essential difference: it allows users to listen to their phone conversations while reading word-for-word captions of what's said to them.

Access to Services:

Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach Kentucky Relay, please call Kentucky Relay Customer Care.

All TRS and English Captioned Telephone services are available 24 hours a day, seven days a week. Spanish Captioned Telephone is available daily from 8:00 a.m. to 12:00 a.m. EST or 7:00 a.m. to 11 :00 p.m. CST. Consumers may place relay calls to English and Spanish speaking persons within Kentucky, across the United States and even internationally. By law, each conversation is handled with strict confidentiality.