Kentucky Relay is a public service which guarantees all citizens
access to prompt professional and accurate communication through
the telephone. Consumers of these specialized services, specifically
individuals who are deaf, deaf-blind, hard of hearing, or have
difficulty speaking, can communicate on the telephone via TTY, Voice
Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech(STS),
Spanish and Captioned Telephone in order to connect with family,
friends or businesses with ease.
How does Relay work?
Simply dial 711 or the appropriate toll-free number provided below
to connect with Kentucky Relay. A qualified Communication Assistant
(CA) will ask for the area code and number of the person you wish to
call and begin the Relay call. Generally, the CA will voice the
typed message from the text telephone (TTY) user to you. The CA
relays your voiced message by typing it to the TTY user.
Captioned Telephone (CTS)
Captioned Telephone is ideal for individuals with hearing loss who
are able to speak for themselves. A captioned telephone works like
any other telephone with an essential difference: it allows users to
listen to their phone conversations while reading word-for-word
captions of what's said to them. To call a Captioned Telephone user,
dial: 711 or 877-243-2823.
How do I apply for specialized equipment?
The Kentucky Commission on the Deaf and Hard of Hearing's (KCDHH)
Telecommunications Access Program (TAP) provices residents of
Kentucky who are deaf, hard of hearing, have difficulty speaking or
have both hearing and vision loss, with landline or wireless
equipment to make communication on the telephone more accessible.
For more information, visit
or call 502-573-2604 (Voice) or 502-416-0607 (VP).