We've extended our commitment to the Keep Americans Connected Pledge to June 30
Learn more about our response to COVID-19
Keep Americans Connected Pledge
March 13, 2020 - June 30, 2020
What did this pledge do?
We waived late fees that any residential or small business customers incurred because of their economic circumstances related to COVID-19.
We did not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by COVID-19.
If you took part in this pledge:
Set up your payment agreement by logging into your Self-Care account at
or contact Customer Service at
Pay 20% of your total balance up front, then the remaining balance will be split into payments over the next 12 months and added to your monthly invoice total.
To avoid service interruption, payments must start before
July 10, 2020