We've extended our commitment to the Keep Americans Connected Pledge to June 30
Learn more about our response to COVID-19
Keep Americans Connected Pledge
March 13, 2020 - June 30, 2020
What did this pledge do?
We waived late fees that any residential or small business customers incurred because of their economic circumstances related to COVID-19.
We did not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by COVID-19.
If you have been disconnected, please contact us to set up a payment arrangement:
Set up your payment agreement by logging into your Self-Care account at
or contact Customer Service at
Pay 20% of your total balance up front, then the remaining balance will be split into payments over the next 12 months and added to your monthly invoice total.