Home Devices Plans My Account Support Contact Us
We've extended our commitment to the Keep Americans Connected Pledge to June 30
Learn more about our response to COVID-19
Preorder the Samsung Note 20 Ultra 5G today!

Exec Order

Keep Americans Connected Pledge

March 13, 2020 - June 30, 2020

What did this pledge do?

  • We waived late fees that any residential or small business customers incurred because of their economic circumstances related to COVID-19.
  • We did not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by COVID-19.

If you have been disconnected, please contact us to set up a payment arrangement:

  • Set up your payment agreement by logging into your Self-Care account at www.appalachianwireless.com or contact Customer Service at (800) 438-2355.
  • Pay 20% of your total balance up front, then the remaining balance will be split into payments over the next 12 months and added to your monthly invoice total.