Support Center

Why can't I make international calls or call 411 on my Forward Pay Line?

Since Forward Pay is a prepaid plan, you would need to have a cash balance on your account in order to call internationally or call 411 (Directory Assistance).

This can be done via our website by creating a MyAppwire account, visiting any of our retail store locations or authorized dealers, as well as calling customer service at 800-438-2355. Cash balances are added as increments of $5.00, and will remain on your account until the balance is used. 

Published on August 13, 2020
Updated on August 18, 2020