Open Internet Transparency Disclosure

East Kentucky Network, LLC d/b/a Appalachian Wireless (“Appalachian Wireless”) is committed to providing all of its customers with the best online experience possible. Appalachian Wireless allows its customers to choose from several rate plans to satisfy a wide range of calling needs. Many plans include free features to enhance service and provide added functionality and convenience. Data plans are also available with different amounts of total data usage to meet individual needs. Data plans with more data usage are more expensive than those with less data.

Network Management Practices

Appalachian Wireless does not block access to non-harmful, lawful content and applications. Appalachian Wireless does not engage in throttling, except as specifically disclosed in relation to Unlimited Data Plans.1 Appalachian Wireless also does not engage in paid prioritization or affiliated prioritization and does not block or rate-control specific protocols or ports. Instead, Appalachian Wireless uses a neutral “open pipe” approach and undertakes best efforts to ensure a high-quality online experience for all of its customers. Appalachian Wireless does not offer any special services related to video or other high priority usage protocols. Appalachian Wireless does not engage in any network management practices to reduce or manage congestion at times of high usage and, instead, all customers are treated exactly the same. As a result, at times of heavy usage, customers may experience delays in downloading or uploading files or a sluggish Web surfing experience.

Appalachian Wireless does not restrict the types of devices that can be used to connect to its network, although the ability to use a specific device may be limited by the technical capabilities of the device and compatibility of the device with Appalachian Wireless’s network.

Appalachian Wireless does not monitor nor inspect network traffic unless it is necessary for network management purposes or required by law. Traffic analysis information is considered highly confidential and is not sold or forwarded to any third-party companies, and traffic is not stored or recorded in any way that could be used to identify an individual customer’s use.

Certain 4G LTE traffic is managed by Verizon Wireless on its network under the Verizon Wireless LTE in Rural America (LRA) program and may be subject to Verizon’s network management practices and policies.

Performance Characteristics

The terms “speed” or “throughput” are commonly used to describe the rate at which a particular broadband Internet access service can transmit data. This rate is typically measured in the number of kilobits or megabits transmitted in one second (Kbps or Mbps). Some applications like email or basic web browsing do not require a high-data speed to function very well, while other activities like video streaming or transferring large data files are better experienced with higher data speeds.

Based on our internal testing and specifications from manufacturers, we expect that customers will experience (approximately) the following speeds during times of peak usage:

4G (LTE) network:
typical download speeds of 5 – 12 Mbps and upload speeds of 1 – 5 Mbps.
3G (EVDO) network:
typical download speeds of 40 – 150 Kbps and upload speeds of 100 – 250 Kbps.
2G (1X) network:
typical download speeds of 40 – 150 Kbps and upload speeds of 20 – 80 Kbps.

For coverage information, see our coverage maps at https://www.appalachianwireless.com/?page=coverage or contact Customer Service.

Commercial Terms

Information about pricing of Appalachian Wireless services may be found at:

Information about privacy may be found at https://www.appalachianwireless.com/?page=privacy

Consumers with questions or issues may contact our Customer Service Department through the Appalachian Wireless website or by calling (800) 438-2355. Appalachian Wireless may amend or change its policies or practices at any time. You are encouraged to check this page periodically for any changes or updates.

Footnotes

1. For Unlimited data plans, speeds will be slowed after 25GB of use for phones/tablets and 15GB for modems to 512Kbps.